Frequently asked questions
Is your question not listed? Then please contact our customer service.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status in real time.
Do you offer custom or made-to-order abayas?
We currently offer ready-to-wear collections. For special requests or bulk orders, please reach out to us directly and we'll do our best to accommodate your needs.
What types of abayas do you offer?
At Atelier Florelle, we offer a curated collection of elegant abayas including classic black, embroidered, navy blue, and olive green styles. Our collections are updated seasonally — Spring, Summer, Winter, and Snow — so there's always something fresh to explore.
How do I find the right size?
We recommend checking our size guide available on each product page. If you're between sizes, we suggest sizing up for a more comfortable, relaxed fit. For further assistance, feel free to contact us and we'll be happy to help.
Do you deliver across the UAE?
Yes! We deliver to all emirates across the UAE. Standard delivery typically takes 3–5 business days. Express delivery options may also be available at checkout.
Can I return or exchange my order?
We accept returns and exchanges within 7 days of delivery, provided the item is unworn, unwashed, and in its original packaging with tags attached. Please contact our team to initiate a return or exchange.
What payment methods do you accept?
We accept all major credit and debit cards. Additional payment options may be available at checkout. All transactions are secure and encrypted.
How do I care for my abaya?
To keep your abaya looking its best, we recommend gentle hand washing or dry cleaning. Avoid direct sunlight when drying and store flat or on a padded hanger to maintain its shape.
